We're all about making sure you're happy with your purchase! If you've snagged something at full price (and it's not a sale, seconds, ID Tags, or Phone Cases), returning it for a refund is on the table. Just remember, the item/s should be in tip-top shape: no washing, labels still attached, unused, and without any makeup, or other marks. Oh, and a heads-up – we're sniffing for any telltale signs of washing powder, smoke, or perfume. For the full lowdown, check out our returns policy right over here. Your satisfaction is our goal!

We're all about transparency, so just to set the record straight – returns are at the cost and responsibility of the customer. For some extra peace of mind, we totally suggest using a recorded postage service when sending stuff back our way. This way, we can both rest easy knowing your return arrives without a hitch. If anything goes astray in transit, unfortunately, Pupclub Couture cannot be held responsible. Your trust means the world to us, and we want to make sure every step of your shopping journey is smooth sailing!

First things first, go ahead and request a return via TikTok Shop before returning any products to us. Once this has been approved, it can be returned to us using the delivery method that TikTok has provided.

If you need any more details, feel free to reach out. We're here to help make everything smooth and hassle-free!

Hey there! We've got a bit of a special rule for sale, seconds, and lucky dip items – they're all considered final sale and are non-returnable. Just so you know, this policy is part of what makes those discounted prices possible. But don't worry, we've got your back! Before hitting that order button, make sure to give your furry friend a quick measure and check it against our size guide. This way, we can make sure the fit is just right from the get-go!

If you have any questions, feel free to give us a shout. We're here to help!

Great question! You absolutely can return items purchased with a gift card. When we sort out the refund, it'll hop right back onto your trusty original PupClub Couture gift card. It's like a loop of shopping goodness!

Phone Cases and ID tags are a bit different since they're crafted just for you. Because of that, they're non-returnable. We're here to make sure you're thrilled with your personalized goodies from the get-go.

We're all about keeping things straightforward, so for now, we don't have an exchange option available. If your item's full price, we've got all the details in our returns policy that you might find helpful.

You're on track for a refund, and we're here to guide you! Give it about 5 working days for our team to process everything on our end. If you've noticed that your return has made it back to us safe and sound, rest assured that we're right on the case to get that refund sorted for you. Now, just a heads-up: the speed at which the refund hits your account depends on your bank provider.

If the refund seems a bit wonky, no worries – we're here to help figure it out. Just drop us a line at woof@pupclubcouture.co.uk, and make sure to include your order number and name. Before you hit send, take a quick peek at your order confirmation and jog your memory about any discount codes you might have used. We'll work together to straighten things out and make sure everything's in tip-top shape! Your satisfaction is our mission!

No worries, we've got this covered! Just give our fantastic Customer Service team a quick heads-up at woof@pupclubcouture.co.uk. Drop in your name and order number, and do it sooner rather than later, so we can keep an eye out for your return and make sure it finds its way back home. We're all about making things seamless for you!

We do like to switch things up now and then based on trends, seasons, and sales. So, here's the scoop – if the price of what you got has taken a dip since your order, we can't do partial refunds to match the new price. We're all about keeping things fair and square for everyone. But don't worry, we're still here cheering on your shopping success!

No worries at all! We're here to help untangle this. Just shoot a quick message to our amazing Customer Service team at woof@pupclubcouture.co.uk. They'll be more than happy to chat with you and work out the best plan of action. We're all about finding solutions that fit just right!

Great question! Klarna's got your back here. you only pay for what you keep. So, when you send back part or all of your order, Klarna will swiftly update your statement once the online store wraps up the return process. If you ever run into any hiccups with your Klarna invoice, their Customer Service team is your go-to crew for sorting things out.